Close Your Golden Hearts Games Account
Documented account closure options, checked Oct 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Processing time
- No guaranteed completion time
- Last verified
- Procedure last checked .
State the protection you want
A temporary closure, permanent closure and purchase limit are different requests. Tell support which outcome you intend. Independent help is available while the request is handled.
Close your Golden Hearts Games account
Contact official support and specify the closure type
The responsible-social-gaming policy directs requests to support@goldenheartsgames.com or the official support form. For temporary closure, provide the future date through which you want the account closed. For permanent closure, say that explicitly and ask for written confirmation.
The policy includes a twenty-four-hour rescission window for permanent closure; after that it is irrevocable. Do not describe it as immediately irreversible or treat an ordinary message receipt as proof the process has completed. Ask when the relevant account restriction becomes active.
Check existing redemptions without making more purchases
The reviewed closure policy does not establish a universal outcome for remaining coins, cash-prize eligibility or pending redemptions. Ask support about those exact items before relying on a refund or a later claim. The terms and sweepstakes rules govern different aspects of the account; a coin balance is not automatically a refundable cash deposit.
Keep the support reference and any unresolved redemption instruction privately. Do not purchase more, play through coins or send an upfront fee to a third party to “unlock” money. If continued access is a concern, request protection immediately alongside the money question.
Account Closure Request
Adapt this request to the options the platform currently offers
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Golden Hearts Games account
- Keep a copy of your sent email for your records
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Golden Hearts Games account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Golden Hearts Games account
- Keep a copy of your sent email for your records
Self-exclude from Golden Hearts Games
Understand temporary access restrictions
The responsible-social-gaming policy says temporary closure cannot be ended before the specified date. Reopening afterward requires a verified request; reaching the date is not the same as automatic reactivation. Purchase disabling and purchase limits are separate tools.
Ask for a restriction on account access if that is what you need, rather than assuming a spending limit or marketing opt-out will do the same job. This account-level protection does not establish exclusion across other sweepstakes sites.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Frequently asked questions
Is Golden Hearts available in every US state?
No nationwide availability claim is made here. The current terms and sweepstakes rules contain excluded or restricted jurisdictions. This guide is for leaving an existing account, not finding ways around a state restriction.
Does closure erase data or guarantee no further messages?
Those complete outcomes are not established by the closure procedure. Ask separately about privacy retention and promotional messages. For another account, use its own platform guide, and see our marketing-control guide for additional ways to reduce prompts.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support