How to Close a TwinSpires Account
Documented account closure options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Contact support
- Processing time
- TwinSpires does not publish an ordinary account-closure completion time
- Your balance
- On closure, remaining funds are normally mailed by check to the registered address within five business days, subject to fraud, ACH, chargeback, legal, and regulatory exceptions.
- Last verified
- Procedure last checked .
Closure, permanent exclusion, and privacy deletion are different
Ordinary closure ends the wagering account through Player Services. Permanent self-exclusion is a separate phone-and-form safety action. Deleting personal information is a separate privacy request that depends on applicable law and retention duties.
If stopping access is urgent, request permanent self-exclusion without waiting solely to settle a wager, withdraw funds, or resolve a balance question.
This guide covers the TwinSpires.com wagering account
The current terms describe an advance-deposit pari-mutuel wagering account operated by Churchill Downs Technology Initiatives Company where the service is lawful and offered. Eligibility and minimum age vary by jurisdiction.
Close your TwinSpires account
Close a TwinSpires wagering account
The current TwinSpires closure article says to contact Player Services by phone, email, or chat. TwinSpires does not publish an ordinary closure completion time or an ordinary reopening rule.
Record the balance and open items
Save the visible balance, any open or accepted wagers, pending deposits or withdrawals, and useful account records. Do not place another wager or add funds to prepare for closure.
Check which balance route applies
The current TwinSpires terms say remaining funds are normally returned by check to the registered address within five business days after closure. Theft, fraud, suspected illegal activity, pending ACH returns, chargebacks, and applicable law or regulation can delay or change that result.
An ordinary withdrawal is a separate option. TwinSpires says withdrawal requests are processed within five business days after receipt and may require identity verification. Ask Player Services what will happen to each open wager, pending transaction, and balance before choosing a route.
Send the closure request
Call 1-877-774-7371, email player.services@twinspires.com, or use the chat linked from the official closure article. Current terms list Player Services hours as 9:00 a.m.–10:00 p.m. Eastern Time.
Keep the written outcome
Save the request, case reference, balance and open-item answer, effective closure date, and written confirmation. If an address or account detail needs correction, use the current secure route Player Services provides rather than sending a password, PIN, full payment details, Social Security number, or unsolicited identity document by email.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: player.services@twinspires.com · official source
- Send from the email address on your TwinSpires account
- Keep a copy of your sent email for your records
Account closure is not personal-data deletion
The current Churchill Downs privacy policy describes separate requests to review, change, or delete personal information. Rights vary by jurisdiction, identity verification may be required, and information may still be retained for legal, regulatory, tax, accounting, dispute, or claim-related duties. Do not treat closure confirmation as an erasure guarantee.
Other TwinSpires support channels: live chat on their website · 1-877-774-7371
Self-exclude from TwinSpires
The source-checked self-exclusion instructions have a dedicated guide.
Use it for the published periods, official request route, copyable template, and the questions that remain unconfirmed.
Open the TwinSpires self-exclusion guide →What self-exclusion actually does (and doesn't)
It is designed to block play permanently under the published operator process. Whether it covers new sign-ups or affiliated products depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop TwinSpires emails
Stop TwinSpires promotional email
The current Churchill Downs privacy policy says to use the unsubscribe link in a promotional email or email privacy@kyderby.com and ask to be unsubscribed from marketing email. Account verification, transactional, feature, technical, and security messages may continue.
Unsubscribe Request
Request an end to promotional emails and marketing communications
Send to: privacy@kyderby.com · official source
- Send from the email address on your TwinSpires account
- Keep a copy of your sent email for your records
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
TwinSpires closure and exclusion questions
Does closing a TwinSpires account delete personal information?
No such guarantee is published. The current privacy policy treats information deletion as a separate request, subject to jurisdiction, identity verification, exceptions, and retention duties.
Is TwinSpires self-exclusion the same as ordinary closure?
No. Ordinary closure is available through Player Services by phone, email, or chat. Permanent self-exclusion requires a Player Services supervisor and the current Permanent Exclusion Form.
Can Guarding Gamblers close or exclude the account for me?
No. Guarding Gamblers does not receive account credentials, forms, identity documents, or case details. Use the official TwinSpires routes above; the templates are provided only for you to copy.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support