How to Self-Exclude from TwinSpires

Request permanent TwinSpires self-exclusion

The current TwinSpires self-exclusion article says a person seeking permanent exclusion must speak with a Player Services supervisor at 1-877-774-7371. After that conversation, a Permanent Exclusion Form can be mailed to the address on file.

Balance and activation details are not published

The reviewed instructions do not state when permanent exclusion becomes effective, what happens to a balance or open wager, or whether a withdrawal can continue after exclusion. Ask the supervisor in the same call, but do not delay an urgent protection request solely to resolve those questions.

Call Player Services

Call 1-877-774-7371 during the published Player Services hours of 9:00 a.m.–10:00 p.m. Eastern Time. Say that you need a supervisor for a permanent self-exclusion request.

Request the current permanent-exclusion form

Ask the supervisor to confirm the current process and send the Permanent Exclusion Form to the address on file. If the address is no longer current, ask for the secure address-correction route.

Ask about access and open items

Ask when the exclusion becomes effective, what account and wagering access it blocks, and what will happen to the current balance, open wagers, pending transactions, and account communications.

Return the form through the instructed route

Complete only the current form and return it through the route the supervisor confirms. Keep a copy, the case reference, the submission date, and written confirmation of the effective date and scope.

Permanent Self-Exclusion Request

Request the platform’s documented permanent self-exclusion and confirm its scope

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Message text

Hello, I need to speak with a Player Services supervisor and request permanent self-exclusion from TwinSpires wagering. Registered email: [Your Registered Email] State: [Your State] Please confirm: - how I will receive and securely return the current Permanent Exclusion Form; - when the exclusion becomes effective; - what account and wagering access it blocks; - what will happen to my balance, open wagers, and pending transactions; and - the case reference and written confirmation. Please do not treat this as an ordinary closure, temporary break, or personal-data deletion request. I will not send my password, PIN, Social Security number, full payment details, or an identity document through an unconfirmed route. Thank you.

Read this to the Player Services supervisor or paste it into the current official chat
Keep a copy of the request and response for your records

New York and Iowa have separate state programs

The TwinSpires article points New York residents to the New York Voluntary Self-Exclusion program and Iowa residents to the Iowa Racing and Gaming Commission self-exclusion program. Those state programs are separate from the TwinSpires operator form. Check the current state instructions for their scope and enrollment rules; this guide does not imply that one request automatically creates the other.

For broader jurisdiction and multi-operator options, use the maintained self-exclusion directory and state program directory.