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Delete At The Races Account and Cancel ATR Player

Documented account deletion options, checked Nov 2026. Jump to the steps ↓

At a glance

Method
In account settings
Processing time
Deletion completion time not published
Last verified
Procedure last checked .

This covers an existing At The Races media account, not a bookmaker or a separate games service. Public primary sources were checked November 2, 2026; no signed-in process, deletion, cancellation or refund outcome was tested.

Request At The Races account deletion

The public My ATR Portal exposes Delete My Account, Manage My Subscriptions and Unsubscribe From Tracker Emails as separate controls. It requires login to manage the account.

Handle paid renewal separately

If you have ATR Player, read the cancellation section below and keep the billing confirmation you need before removing account access. Do not assume account deletion cancels a paid subscription.

Use the account-deletion control

If safe, use your existing login and choose My ATR Portal → Delete My Account. Follow the prompts actually displayed; no final button sequence was verified. Do not remove a blocker to reach it.

Check the outcome

Keep confirmation privately. A request is not proof of completed deletion. No completion deadline, recovery window or scope of erased data was verified.

If the portal is inaccessible, ask info@attheraces.com about an accessible account-deletion route. The terms publish that contact, but an email-only deletion procedure was not verified. Do not send passwords, one-time codes, full payment details, gambling history or unrequested identity documents. Ask for secure verification if needed; Guarding Gamblers cannot access or delete your account.

Cancel ATR Player separately

The FAQ describes ATR Player as a rolling monthly subscription that renews automatically until cancelled, available in the UK and Ireland. It directs cancellation to My ATR Portal → Manage My Subscriptions.

The still-published ATR Player terms, dated January 2017, instead require at least 30 days' written notice by email to info@attheraces.com. The portal and email instructions do not fully agree. We did not verify that either instruction overrides the other.

To cover both published routes, you can complete the portal cancellation request and also send explicit cancellation notice to that address. Ask for the applicable notice, final charge and effective end date. If the portal is blocked, send notice by email and ask how to finish cancellation without opening racing content. Sending notice alone is not proof that billing has ended. Keep written confirmation and check the next bill; no response-time guarantee was found.

No ordinary cancellation refund amount or entitlement was verified. The old terms also contain dated cooling-off wording; this guide does not present it as current law or promise a universal cooling-off period. Ask about a disputed charge separately; cancellation does not guarantee a refund.

Check the service on your receipt

The FAQ explicitly separates ATR Player from a Sky or Virgin TV package. This page does not cancel a television package or establish a shared Sky betting account. Use an existing receipt to identify the service and biller.

Using an iPhone or Android app does not establish app-store billing. No Apple-billed or Google Play-billed ATR Player cancellation procedure was verified here. Do not buy again to investigate a charge. A deleted app or unavailable login is not proof that renewal has stopped.

At The Races self-exclusion status

Keep bookmaker protection separate

No formal At The Races self-exclusion procedure was verified. This page does not close or self-exclude a separate bookmaker account or cancel a wager. Use the platform directory for the wagering operator's own account and protection instructions.

Keep independent blocking tools in place. You can step away from racing content and use urgent support while a billing, account or privacy request remains unresolved.

Need the account deletion steps again? ↑

Stop At The Races emails

Stop tracker and marketing emails separately

The portal lists Unsubscribe From Tracker Emails. That tracker control is not confirmation that billing or the account has ended.

The privacy policy, version-dated January 1, 2021, describes a Preference Centre link in emails and info@attheraces.com for marketing opt-out. Use an existing email if opening the site would undermine a blocker. No suppression deadline was verified.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does account deletion erase every record?

Not established. The privacy policy describes retention for the necessary duration, not a fixed deletion deadline. Ask what remains if that matters to you. The portal control's label is not proof that every record is erased immediately; account deletion, a privacy request and marketing opt-out are not interchangeable.

Can I get help before cancellation finishes?

Yes. Urgent help and support outside the United States remain available. You do not need to complete a subscription, account or privacy request first.

If you need to talk to someone