Disable or Self-Exclude from DoubleDown Casino
Documented account deactivation options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Last verified
- Procedure last checked .
Permanent disable and privacy deletion are different
DoubleDown documents permanent account disable and permanent self-exclusion through its responsible-play support route. Its Privacy Policy describes deletion rights separately and notes that deleting data does not necessarily prevent a later registration.
Deactivate your DoubleDown Casino account
Ask support to permanently disable the account
DoubleDown's Responsible Play page directs users to support@doubledowncasino.com for permanent account disable. Use the registered email address when possible and keep the reply.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: support@doubledowncasino.com · official source
- Send from the email address on your DoubleDown Casino account
- Keep a copy of your sent email for your records
DoubleDown does not publish a guaranteed response or completion time for this action.
Use the privacy process only when you also want a data request
The DoubleDown Privacy Policy explains that privacy rights vary by residence, can require identity verification, and can have legal exceptions. It also distinguishes a privacy deletion request from a responsible-play account disable.
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your DoubleDown Casino account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your DoubleDown Casino account
- Keep a copy of your sent email for your records
Self-exclude from DoubleDown Casino
Request permanent self-exclusion
DoubleDown's Self-Exclusion Policy says a user can ask Customer Support to ban the account. After implementation, access to the app is blocked, every account ban is permanent with no exceptions, and DoubleDown says it will take reasonable steps to ban new accounts it can connect to the same user.
Self-Exclusion Request
Request the exclusion period and scope you want
Send to: support@doubledowncasino.com · official source
- Send from the email address on your DoubleDown Casino account
- Keep a copy of your sent email for your records
An ordinary privacy-deletion request is not a substitute for this access ban.
What self-exclusion actually does (and doesn't)
It is designed to block play permanently under the published operator process. Whether it covers new sign-ups or affiliated products depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop DoubleDown Casino emails
Stop marketing and notifications
Use the unsubscribe instruction in a DoubleDown marketing email. The official Privacy Policy also directs users to smartphone settings for device notifications and says marketing preferences can be sent to support. Service or account messages may be treated differently from promotions.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does uninstalling DoubleDown Casino disable the account?
No. Removing the app reduces device access, but permanent account disable is a separate request to DoubleDown Interactive support.
Will permanent disable or self-exclusion erase every record?
The responsible-play page does not make that promise. Privacy deletion is a separate process with residence, verification, and retention boundaries.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support