Skip to content
GG
GuardingGamblers
Crisis

Delete Your Big Fish Casino Account

Documented account deletion options, checked Feb 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
30-60 minutes
Last verified
Procedure last checked .

Delete your Big Fish Casino account

⚡ Quick Deletion Steps

Document Your Account

  • Screenshot your account profile
  • Note your Player ID (found in Settings)
  • Record any linked payment methods

Request Account Deletion

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
GDPR/CCPA Account Deletion Request - Big Fish Casino
Email body
Dear Big Fish Games Support, I am requesting the immediate and permanent deletion of my Big Fish Casino account under applicable data protection laws (GDPR/CCPA). Account Information: - Email: [Your Email] - Player ID: [Your Player ID] - Platform: [iOS/Android/Facebook] Required Actions: 1. Permanently delete my account 2. Delete all personal data 3. Remove payment information 4. Unsubscribe from all communications 5. Provide written confirmation of deletion This request is non-negotiable. Please do not offer alternatives or attempt retention. Regards, [Your Name]
  • Send from the email address on your Big Fish Games account
  • Keep a copy of your sent email for your records

Revoke App Permissions

  • Remove Facebook connection if linked
  • Revoke Google Play/App Store payment authorization

Delete and Block

  • Delete the app
  • Block future installations using parental controls

Expected Timeline

  • Initial response: 3-5 business days
  • Deletion completion: 7-30 business days

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - Big Fish Casino
Email body
Dear Big Fish Casino Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your Big Fish Casino account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - Big Fish Casino
Email body
Dear Big Fish Casino Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your Big Fish Casino account
  • Keep a copy of your sent email for your records
Additional platform details

Stop Big Fish Casino emails

Unsubscribe links in emails but push notifications require app settings.

Unsubscribe Request

Request an end to promotional emails and marketing communications

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Unsubscribe from All Communications - Big Fish Casino
Email body
Dear Big Fish Casino Team, Please remove me from direct gambling and promotional marketing sent by email, SMS, telephone, push notification, and post, where those channels are associated with my account. This request is separate from account closure and self-exclusion. I understand that necessary account, transaction, security, or legal notices may still be sent. Please confirm when my marketing preferences have been updated. Thank you, [Your Name]
  • Send from the email address on your Big Fish Casino account
  • Keep a copy of your sent email for your records

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my Big Fish Casino account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does Big Fish Casino account deletion take?

The steps on your side are estimated at 30-60 minutes. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop Big Fish Casino emails" section on this page.

If you need to talk to someone