How to Delete Your Heart of Vegas Account
Complete step-by-step guide to permanently close your Heart of Vegas gambling account.
Quick Overview
30-60 minutes
Feb 2026
Tip: Closing your account doesn't remove years of promotional emails already in your inbox. WagerWard can find and remove them in 30 seconds.
Warning: Heart of Vegas makes deletion intentionally difficult. Follow each step carefully and be prepared for multiple attempts. Keep records of all communications.
Quick Action: Delete Your Heart of Vegas Account
Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.
⚡ Quick Deletion Steps
Get Your Player ID
- Open Heart of Vegas
- Go to Settings → Support
- Find your Player ID
Submit Deletion Request
Account Deletion Email
UrgentCopy this email template to request permanent account deletion
Send to: support@productmadness.com
Instructions:
- Copy the email content above
- Send from the email address associated with your Product Madness account
- Keep a copy of your sent email for records
- Follow up if you don't receive a response within 7-14 days
Also Submit Privacy Request
Visit: https://www.aristocrat.com/privacy Submit a formal data deletion request
Delete All Aristocrat Apps
Aristocrat/Product Madness also makes:
- Lightning Link Casino
- Cashman Casino
- Big Fish Casino
- FaFaFa Gold
Delete all of these.
Expected Timeline
- Response: 5-10 business days
- Completion: 30 days
Need Help Right Now?
Call: 1-800-522-4700 National Problem Gambling Helpline
Support Contact
Email: support@productmadness.com
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Clean Your Inbox
Deleted your account? Your inbox still has years of Heart of Vegas promotional emails. WagerWard scans your Gmail and removes them in 30 seconds.