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Close a BOTB Account and Cancel BOTB Pass

Documented account closure options, checked Oct 2026. Jump to the steps ↓

At a glance

Method
Contact support
Processing time
No closure completion time published
Last verified
Procedure last checked .

Close your BOTB account

Cancel BOTB Pass separately, then request account closure

The official closure article provides info@botb.com and an account-deletion option in the mobile app. The app wording does not establish that all personal records are erased. Email offers a route without reopening the operator's website.

Cancel any BOTB Pass subscription

In your account, the current terms describe Manage My Subscription → Cancel → Cancel Subscription. Alternatively, send the cancellation form described in those terms to info@botb.com. Notice must arrive at least two working days before renewal to end the subscription at the end of the current subscription period. Ask for written confirmation of the end date. Canceling a Direct Debit alone does not cancel the subscription.

Ask about tickets, credits and pending claims

Ask support what happens to already-entered or unused tickets, automatic entries, Game Credit, promotional benefits and any prize claim. The closure policy does not settle those outcomes. Do not buy another entry or use up credits to prepare for closure.

Request closure and retain confirmation

Email info@botb.com, specify account closure and ask when access will end. State separately if you need an account suspension. Keep the confirmation; a sent request is not evidence that closure is complete. Do not send passwords, payment-card details or identity documents in an ordinary email. Ask for a secure process if verification is needed.

The current terms, sections 8 and 16 make account closure and subscription cancellation different actions. For subscription cancellation, entries remain valid if their competition closes before cancellation takes effect; entries in competitions closing afterwards are void. That rule does not resolve ordinary account-closure outcomes.

The Pass help article uses the labels Manage Your Pass → Manage your BOTB Pass → Cancel Subscription. If your account labels differ or you cannot safely sign in, ask the same support team to complete cancellation and confirm the renewal status. Neither closure nor suspension is documented as automatically canceling BOTB Pass.

Game Credit is not a cash balance

The Game Credit help page says Game Credit cannot be withdrawn as cash and has an account-specific expiry. Do not treat a credit amount as a promised refund. Ask support to explain any outstanding entitlement without making another purchase.

BOTB operator account block

Choose a restriction with its limits in mind

BOTB's Mindful Play policy puts these controls under Account → Mindful Play:

  • A monthly direct-ticket limit can be £0. Reductions are immediate; increases have an unspecified cooling-off period. Subscriptions, winnings, Game Credit and promotional benefits are excluded from that limit.
  • Six- or nine-month suspension prevents account access and competition entry, cannot be reversed during the chosen period, and automatically ends.
  • Ordinary closure can be reopened through BOTB's confirmation process. While closed, balances, tickets and promotional benefits are inaccessible.

These are operator account controls, not formal gambling self-exclusion or an established cross-operator ban. No signed-in flow was tested. Ask support to confirm the selected restriction and its effective date.

Urgent help and international support are available without completing an account request. The gambling-blocker guide explains an additional device-level barrier; no blocker is promised to cover every service.

What this operator block does (and doesn't)

This is the operator's own access restriction for the published term and scope. It is not enrollment in a regulator-run or statutory self-exclusion program.

Do not assume the block deletes account data, stops every message, or covers unrelated companies. Follow the product-specific scope above and request written confirmation.

Need the account closure steps again? ↑

Stop BOTB emails

Stop BOTB marketing

The marketing help article offers the signed-in Preference Centre, the unsubscribe link in an email, or a request to info@botb.com. Specify the marketing channels you want stopped. Opting out does not close the account or cancel BOTB Pass.

Mindful Play also describes stopping marketing during suspension or closure, with a short possible delay for already-scheduled messages. The privacy policy distinguishes necessary service notices, which can continue.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does account closure delete my personal data?

Not automatically. BOTB's privacy policy provides qualified deletion rights through info@botb.com. Legal, tax or dispute-related records may need to remain. Make a separate privacy request and ask what can be erased, what must be kept and why. No complete-erasure guarantee or fixed retention period is asserted here.

Can I stop without signing back in?

The verified closure and marketing recipient is info@botb.com. Use your email app without disabling a blocker. Ask for help with any subscription or restriction you cannot manage safely; this is not a promise that every action is immediately available by email. Other account-help pages are in the platform directory.

If you need to talk to someone