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How to Close a Novig Account

Documented account closure options, checked Jul 2026. Jump to the steps ↓

At a glance

Method
Contact support
Processing time
Closure time is not published. Novig's terms say a support response may take up to 24 hours.
Can it be reopened?
Current official help calls closure permanent but also publishes a reactivation section. Do not rely on irreversibility until that conflict is resolved.
Your balance
Novig says to redeem remaining eligible Novig Cash before closure. Pending trades remain open until settlement, and closure forfeits access to Virtual Coins.
Last verified
Procedure last checked .

Close your Novig account

Request permanent account closure

Check pending trades and eligible Novig Cash

When safe, record pending trades, Novig Cash, a pending redemption, and any account review. Novig says pending trades remain in play until settlement. Do not make a new trade or purchase to clear the account.

Redeem eligible Novig Cash before closure when safe

Novig's current redemption guidance says to redeem remaining Novig Cash before closure and explains that settlement and applicable playthrough can affect eligibility. If the balance is not eligible or immediate restriction matters more, ask support for a written result instead of using the product again.

Use live chat or the current closure email

Novig's account-management article says to use live chat or email support@novig.co with the subject CLOSE MY ACCOUNT.

Ask about the closure-reactivation conflict

The same current help material calls closure permanent but also contains a reactivation section. Ask support whether this exact closure can ever be reversed and keep the written answer with the effective date.

Account Termination Request

Request the documented termination action through the official route

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Message text
Hello Novig Support, Please close my Novig account. Registered email or username: [One Non-Sensitive Account Identifier] Please confirm: - the effective closure date and any case reference; - what happens to pending trades, Novig Cash, and any pending redemption; - whether this closure can ever be reactivated; and - whether a separate privacy request is required for personal-data deletion. If identity verification is required, please send the current secure route. I will not send a password, one-time code, full payment details, or unrequested identity documents through ordinary email. Thank you.
  • Use the current official Novig contact route
  • Keep a copy of the request and response for your records

Novig's Terms say closure forfeits continued access to Virtual Coins. They do not turn the support-response statement of up to 24 hours into a guaranteed closure completion time.

Other Novig support channels: live chat on their website

Novig self-exclusion status

Use a published account suspension for a fixed break

Novig's current Responsible Gameplay material lists account suspensions of:

  • one day;
  • three days;
  • seven days;
  • one month;
  • three months; or
  • six months.

It also points to permanent account closure. The reviewed current sources do not document a separate formal self-exclusion procedure, so this guide does not rename a timeout or closure as self-exclusion.

Before confirming a suspension, read the current screen and ask what happens to pending trades, redemptions, access, marketing, and return at expiry. Use the live support route if a stronger or cross-platform restriction is needed.

Need the account closure steps again? ↑

Stop Novig emails

Novig's current Privacy Policy says to use the unsubscribe control in a promotional email. Turn off Novig push notifications through device settings. Necessary account or transaction messages may continue. The reviewed closure and timeout pages do not promise automatic marketing suppression.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does closure erase Novig personal data?

No. The Privacy Policy describes a separate privacy-deletion right with legal, contractual, security, and other exceptions. Closure is not a promise that every record will be erased.

Can a Novig account be reopened?

Current first-party help conflicts: it calls closure permanent and says another verified account cannot be created, but also publishes a reactivation section. Ask support for the exact current rule and do not rely on irreversibility until the operator resolves that conflict.

Where is Novig available?

Use Novig's current eligibility article rather than an old app-store list. The current help article and Apple listing disagree about Indiana and Maine. This guide does not resolve the conflict or present operator availability as regulatory approval.

If you need to talk to someone