How to Self-Exclude from Fortune Wins

Request Fortune Wins self-exclusion

The official Player Safety support article says to open a support ticket, select Player Safety Policy, and choose Self Exclusion under the Player Safety Policy tool. Fortune Wins says it applies the requested action after receiving a signed form.

Ask about FC and pending redemptions in the same ticket

Fortune Wins does not publish whether self-exclusion preserves an FC balance, pauses inactivity expiry, or permits a pending redemption to finish. Its July 24 Sweeps Rules say FC expire after 60 days without login, while the current support safety article still says 120 days. Self-exclusion lasts at least six months and blocks login.

Ask support to confirm the treatment in the same ticket. Do not purchase, play, cancel a pending redemption, or delay an urgent safety restriction solely to change or resolve the balance.

Open a Player Safety ticket

Go to the current support portal, select Player Safety Policy, and then choose Self Exclusion under the Player Safety Policy tool.

Choose a period of at least six months

Fortune Wins publishes a six-month minimum and no maximum. The selected period cannot be cancelled or changed. The sources do not say that access returns automatically when self-exclusion ends.

Request the current signed form

Fortune Wins says a signed form is required, but it does not expose a current public download or say how the form is delivered. Ask support for the current secure form and submission route.

State the balance and communication questions

In the same ticket, ask what happens to an existing FC balance, a pending redemption, inactivity expiry, and account messages. If protection is urgent, submit the request without waiting to resolve those questions.

Save the confirmed scope

Keep the selected period, signed form, effective date, case reference, and written balance answer. Fortune Wins says self-exclusion blocks account access, login, play, purchases, and prize wins, and it will use best efforts to prevent opening or reopening an account.

Self-Exclusion Request

Request the exclusion period and scope you want

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject

Fortune Wins Self-Exclusion Request

Email body

Hello Fortune Wins Player Safety Team, I am requesting formal self-exclusion from my Fortune Wins account. Registered email: [Your Registered Email] Username or account ID: [One Non-Sensitive Identifier] State or province: [Your Jurisdiction] Selected period: [At Least 6 Months] Please send the current signed form and secure submission route. Please also confirm: - when the self-exclusion becomes effective; - that the selected period cannot be cancelled or changed; - what account access, login, play, purchases, prize wins, and new or reopened accounts are blocked; - what will happen to my current FC balance, inactivity expiry, and each pending redemption; - which Fortune Wins emails and text messages will be suppressed; and - the case reference and written confirmation. Please do not treat this as a request for an ordinary time-out, account reopening, or account closure. If this account originated with Fortune Coins, please identify its current status without delaying the safety restriction. Thank you.

Send from the email address on your Fortune Wins account
Keep a copy of your sent email for your records

What the selected period blocks

The current Player Safety Policy v2.4 and support article say a self-excluded person cannot access or log in to the account, play games, make purchases, or win prizes during the prescribed period. Fortune Wins says it will use best efforts to prevent opening or reopening an account and to stop its email and text messages.

“Best efforts” is not a guarantee that every affiliate, security, service, redemption, or legally required message will stop. This operator restriction also does not enroll a person in a state, provincial, or multi-operator program. For broader options, use the maintained self-exclusion directory and state program directory.

A shorter time-out is a different action

Fortune Wins publishes a separate 2-to-30-day account time-out through Player Safety Policy → Taking A break. Once approved, the time-out cannot be reversed; access returns automatically when that selected period expires. Those automatic-return terms apply to a time-out, not to formal self-exclusion.