How to Self-Exclude from Cashman Casino

Request voluntary self-exclusion

Product Madness' Responsible Gameplay page offers a voluntary self-exclusion through Customer Support for at least one year or a longer period selected by the user. This is a stronger access restriction than ordinary deletion.

List the Product Madness accounts to cover

Record the Cashman Casino User ID and any other Product Madness game accounts you want included. Product Madness says users must provide enough information to identify themselves as the account holder; it does not promise automatic coverage of every Aristocrat-owned product.

Open Customer Support inside the game

Use Cashman Casino's in-game support chat/message route. Ask for voluntary self-exclusion, state a period of at least one year, and list each Product Madness account that should be covered.

Keep the effective-date confirmation

Product Madness does not publish a processing time. Ask support to confirm when the restriction becomes active, which accounts it covers, and the chosen end date. Avoid opening a replacement account while the request is being processed.

Treat reactivation as a later review

Product Madness says access is restricted after processing and a reactivation request can be reviewed only after the selected period has expired. Expiry is not a promise that access returns automatically or that reactivation will be approved.

Self-Exclusion Request

Request the exclusion period and scope you want

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Message text

Hello Product Madness Support, I am requesting voluntary self-exclusion from Cashman Casino for [At Least One Year / Longer Period]. Cashman Casino User ID: [One Account Identifier] Other Product Madness accounts to include: [Game and One Account Identifier, if any] Please confirm: - the accounts covered; - when the restriction becomes active; - the selected end date; and - how promotional messages will be handled. Please send any required verification through the current secure route. I will not send a password, one-time code, full payment details, or identity documents in this message. Thank you.

Use the current official Cashman Casino contact route
Keep a copy of the request and response for your records

Product Madness says it attempts to identify replacement accounts across its games, but that is not a detection guarantee. Do not create another account to bypass the restriction. The operator does not publish an exact activation time, automatic marketing-suppression rule, or guaranteed reactivation outcome.